How To Build a Predictable, Profitable,Turn-Key Operation So that Your Business Operates Well Even When You Are On a LONG Vacation!

How to stop being a slave to your business and stop running around putting out “brush fires” every day.

Dear Friend and Fellow Small Business Owner,

Do you feel like you are a slave to your business? Do you feel like your business runs you rather than you running it? Is being disorganized costing you money and opportunities? If you are like most small business owners, the answer is “yes” to all of the above.

I know how you feel.

I used to feel that way. Things would get lost or damaged, employees didn’t show up for work, and I had to be involved in every thing that happened. What changed all of that for me, was learning about “systems”. I found out how to build systems in my business so that it runs without me. I was able to build a turn-key system so that no matter where I am or what I am doing, my business continues to run well.

If you would like to…

Stop losing money by being disorganized
Stop being a “slave” to your business
Learn what “SYSTEMS” are and how to run a smooth operation
Discover a simple plan to put your business on the right track
Get your employees to do what you want when you want it
Transform your chaotic business into a turn-key system that runs like a well oiled machine

Then, read this report…

There is a lot of talk in our industry about “systems” these days. I am not sure exactly when the word or the concept itself came into my consciousness, but once the idea crossed my mind, it didn’t take long for me to figure out that systems was the answer to my dilemma. It was 1997. My business was doing about $30,000.00 a month at the time. Not bad for a small business, but everything revolved around me. If a truck broke down, I had to be involved in the repair. If a customer had to be taken care of, I was involved in it. I had a huge stack of calls from customers who had questions that my office staff couldn’t answer. I returned their call and got their voice mail. They returned my call and I wasn’t available. These were people who wanted to spend money with my company, but they couldn’t! All because I was the only one that could help them.

Ugh!

I had to do something. I had been learning about this thing called systems. So, I invited a couple of my carpet cleaning friends to become my business partners. We had the vision of building the ultimate high end cleaning company. We set out to build systems and we did. My company today is so systematized that I don’t even have to be there. In fact, most of the time I’m not! I spend most of my time consulting, writing, and speaking.

The Brutal Reality of Most Business Owner’s Lives…

If you are like most business owners, you feel like a slave to the business. You have very little family time. Your business consumes your mind 24 hours a day. You have major stress and no real freedom. You feel like you have a job instead of owning a business and your day is absolutely consumed putting out “brush fires”.

“Insanity is doing the same thing, the same way, over and over, expecting a different result!”

This quote is by Dr. Albert Einstein. You may think of Einstein as a scientist, but he was really a mathematician. And math can’t lie!! 2 plus 2 will ALWAYS equal 4. If you do the formula the same way every time, you will continue to get the same result. If you want to have a different result, you have to create a new formula. Expecting a different result by doing things the same way over and over will drive you INSANE!

What is Not Having Systems in Your Business Costing You?

Has your company ever lost an air mover? Or a wand? Or some piece of equipment that cost you four hundred bucks? What about time wasted? Have you ever lost a good employee because your company wasn’t organized? Have you lost a client or a great opportunity because you weren’t prepared to take advantage of it? Of course!

Without systems there can be major stress on you, your employees, your vendors, and the worst part is that it even affects your clients.

The Story of Somebody, Everybody and Nobody:

“Somebody was asked to do something that was Everybody’s job. Everybody thought Somebody was going to do it, but Nobody did it. When Nobody did it, Everybody asked why Somebody didn’t do it. Somebody said it was Everybody’s job. Everybody said it was Nobody’s job, therefore Nobody did it.”

If you are frustrated because your employees don’t do what they are supposed to do and you have to be involved in everything that happens in your business, YOU NEED SYSTEMS!!

By the way, what do we mean by “systems” anyway? A system is simply a group of working parts that work together to achieve a goal. An automobile is a system. Actually, there are several systems that make up the automobile system.

If there is any part of that system that is not working, a “bottle neck” is created in the system flow. Sometimes this is a person. A person that doesn’t “like” your way of doing things. This brings in a new element to systems…PEOPLE.

I often say that a successful business is about PEOPLE, PROCESSES, and PROFIT. The people that work for you MUST buy into the system in order for it to work. You can have the best PEOPLE, but if they don’t have a system, they won’t do as well as they could. And of course, this all has to be done at a PROFIT.

Your Problem is NOT a Lack of Strategies!

Every business owner has strategies. Whether you realize it or not, you have strategies. You have decided that you will do certain things, certain ways. These are strategies. You have a certain way you clean carpet. You have marketing strategies. You have some sort of pay plan for your guys. You may not have the best strategies, but you do have them.

The problem is that your strategies are not organized…

The best strategies will not serve you well unless your strategies are systematized…Therefore, my acronym for “SYSTEMS”…

Systematizing

Your

Strategies

Execute

Management

Successfully

In order to manage more successfully, you have to systemize your strategies!

Building organized, predictable systems into your business will be one of the most important achievements of your business life…

Most business owners re-invent the wheel over and over each day. How many times have you told an employee the same thing over and over again? Wouldn’t it be nice, if every time you had a new employee, or every time a question was asked by one of your employees, you could simply refer to a procedure that had been created the very first time that question came up? Instead of taking up your precious time to repeat yourself, you could simply point to the procedure. This is the value in creating systems.

The Phenomenal Benefits of Being “Systematized”

For the business that has employees, systems are essential for growth, maximum efficiency, maximum profit, and sometimes survival. Many businesses that have lots of business coming in are losing money due to lack of organization. By building systems into your business, employees are happier because they know what to expect each day. Customers are also happier as a systematized business creates a predictable, prescribed service experience. And finally, the owner is happier because the business no longer consumes his or her life.

For those who enjoy working “in” the business, wouldn’t it be nice to work on the things that you want to work on rather than “putting out brush fires” that crop up every hour? And further, wouldn’t it be great if you could watch your employees work rather than them watch you work so hard all the time? How about spending more time with your family? Or spending some time with your favorite hobby. I am convinced that all of this can be accomplished. In fact, I have experienced the benefits of systematizing my companies. I don’t have a “day” job. I can go just about anywhere I want just about anytime I want. Of course we have responsibilities to our business and our families (dare I mention what God is leading us to do?!), but there is no sense in allowing our businesses to just toss us to and fro. There should be some organization about it.

Building systems will be the most difficult thing you do…

But it will give you something that few business owners ever get...

Building systems into our carpet cleaning company was by far one of the most difficult things I have ever been involved in. First, you have to know how to build it. Then, everything in your company has to be documented. Then you have to get your people to buy into the procedures (and be willing to let them go if they don’t). It is certainly the hardest thing you will ever do. In just a moment, I will share how you can make it much easier and way less expensive.

Another difficulty in building systems is that while you are focusing on one area of the business, the other area goes “kerplunk”. A good example of this is that you train your techs how to clean the carpet a certain way. Then you go off to systemize the office. While doing that, your technicians begin to do it the old way again without your knowledge, then you have to retrain them. In my Systems Program, I will show you how to keep things implemented once you build them.

7 Reasons Systems are Critical to the Success of Your Company…

Only way to profitable growth

The biggest killer of profit when a company is growing is that the expenses go out of control because there is no planning and no infrastructure. By not having systems in place, your company loses good people, therefore your production suffers and you money training a new employee. Profit down the drain.

You spend more on the things needed to accomplish production because there is no organization. Growth by the seat of your pants WILL cost you more of your bottom line – GUARANTEED.

2. Only way to manage effectively

There comes a point in your career as a carpet cleaning business owner that you realize you can’t do it all. So you go out and find a cracker jack person to be “another you”. Well, sooner or later, this person doesn’t work out. Then you are back to square one. One of the important aspect of building systems into your business is to realize that you don’t build your system around the people you have. You build the system and plug the right people into the system. Put the people that have the right personality and outlook into the right role in the company.

The minute you hire your first employee, it is essential to have systems in place. Otherwise, you will end up working day and night to make sure that your business stays afloat because of all of the details that need to be taken care of. So often, business owners are doing things that employees could do better and quicker if they had the right procedures in place.

Having written procedures in place eliminates the negative emotions that happen with verbal communication. It is said that up to 80% of all verbal communication is mis-understood to some extent. Surely you have seen this in your own business. You tell your technician how to do something step by step, only to find out that he did it completely different because he didn’t understand. By having written policies and procedures, and fully training your people to follow written procedures, you greatly reduce the chances of miscommunication.

My favorite response when there is a question about how to do something in our company is “What’s the procedure?”. Usually, there is procedure, but it seems easier for an employee to use up your time rather than looking it up in the manual!

By following a simple plan in my Systems Program, you can get to the point where you can ask that same question. “What’s the procedure?”

3. Employees perform better

Even the best people drift. The best people have their favorite things to do. Even your best people have their “agendas”. Even the best people “forget” to do certain things. Or, you overload them with so many things to do that they eventually get burned out.

It’s a fact that if your employees will perform better if they have specific procedures to follow. They will be less likely to miss things by being thoroughly trained and having written policies and procedures. And they will get more done, because of the fact that they will not have to spend much of their time getting verbal information from you or reinventing the wheel. Since they know what they are supposed to do, how to do it, and exactly what their boundaries are, they have what they need to keep things moving forward.

4. Fewer surprises

People do strange things. Do you want a 22 year old carpet cleaning technician to decide what to say in a certain situation? Your employee won’t make the same decision that you would in a given situation. I’m sure you have already figured this out. You need to have step-by-step procedures in your business. The more you do this, the fewer surprises you will have. Also, if you have an employee that is not getting results, having set ways of doing things helps determine whether the employee can’t do the work or won’t do the work. It’s important to know which it is.

Does your blood boil when you think of some of the stupid decisions that were made on a job-site? Like this one: “The customer wasn’t home, so we decided to take lunch (for two hours)”. Meanwhile you have been trying to reach them with no response, because their phone was turned off!! By having written policies and procedures in place, the technician will know exactly what to do when the client isn’t home. This should be common sense, but it’s not to an employee.

Here’s another way that systems keeps the surprise factor down: Since you have systemized your business, you know how many people you need to function properly. You will have prepared your business in such a way that if someone doesn’t show up, you have a back up in place. Remembering that the system is not built around people, but people are plugged into the system, you want to “cross train” your people. Therefore if someone is out sick, then one of you can cover without ever missing a beat.

We can identify 95% of what may happen in a business. We know that people are going to call in sick. We know that people quit. We know that people have accidents. We know that people have personal crisis. So we plan our business to account for that. The other 5% would include weird things that we can’t count on. Why do we continue to be “surprised” that someone called in sick? It happens. Plan on it. But don’t let it surprise you!

5. Keeps owner “in line”

When you are operating your businesses on a verbal basis, you sometimes forget what you said. Have you ever asked your employee why they are doing something a certain way only to get the response “because you told me to boss!” Ugh! You forgot that you changed it. And you forgot to tell them when you changed it back!! If you haven’t experienced this, you haven’t been a manager very long, or you haven’t done much developing in your company.

By systematizing, you settle how something will be done once and for all. If it is ever changed, then it is changed in a formal way. The manual would be changed, a meeting would be held, and each employee that would potentially be affected, would be briefed and perhaps re-trained. They would get a copy of the change for their manual. There are so many policies and procedures required for a service company that it is impossible for the owner to keep up with everything verbally. By creating written, trained systems, one can simply refer to the manual to recall what was decided on.

6: Takes less owners time

Although setting up systems takes an incredible amount of time, once you have workable systems in your business, you are truly able to work less hours. Simple as that. Why? Because once you have effectively documented how things are done, what the values and policies are, and you have put your strategies into a system where they happen day in and day out regardless of your personal presence, then it matters less whether you are there or not. In fact, some personality types get in the way, or violate the system when present, therefore infecting the employees that are accustomed to working within the system. So in some cases the business is more successful without the owner’s direct presence.

7: Makes company saleable

Do you want to be in a position of selling your company for a huge profit one day? Most business owners dream of that day. Sadly, it never happens for most. When it does, they get peanuts. Why? Because no one wants your stressful “job”. Anyone that is in a position to buy a successful business, wants a turn-key system. Anyone with a significant amount of money to invest doesn’t want your 14 hour-a-day-7 day-a-week job! An investor simply wants a set of keys. He invests his money and he turns the key to start his new money machine. That’s all he wants. If it revolves around you controlling and directing every facet of the business, it is of no use to him as an investor.

Stop Running Around Putting Out Brush Fires!

Instead… Get My Systems Program and Get Your Business Organized

The Systems Program Includes…

How to Install the 5 Vital Components of Your Turn-Key System

You will learn how to put the five critical components of your system in place.

If you follow this simple plan, your business will be organized and running smoother almost overnight.

The Driving Force of Your System

You will learn one simple strategy that is the driving force of the entire system. Every conversation you have with an employee will be in the context of this concept. This simple component will direct the entire business in a new direction – the direction of success!

How to Organize the Business…

There are so many moving parts to the business that it’s tough to get your mind around it all. The Systems Program shows you exactly how to organize the business in a way that you can run a smooth operation.

How to Get Your Employees Organized

This system has step by step job descriptions (not the long, laborious, meaningless job descriptions you have probably seen before). These job descriptions are easy to make and easy to use. This tool insures that all of the tasks in a business are assigned to someone.

SOPs

You will develop “Standard Operating Procedures” that everyone follows. You will line out policies and procedures that can be used in your company for years to come!

Don’t Worry, You Don’t Have to Write All the Procedures, We’ve Written 61 for You Already!

The Systems Program comes with 61 ready made procedures that you can install right into your business. If you need more, I show you how to write a procedure in a matter of minutes!

DVD Presentation from the Howard Partridge Round Table

On this DVD I show you how to implement the systems into your business.

SYSTEMS Audio CDs

Learn about Systems while you are on-the-go.

The Systems Manual is on CD so that You Can Easily Cut and Paste the Procedures

Just put your company name on it and implement it right into your own business.

So, “How Much” Is this Package?

You get this entire package for only $497.00 or 3 E-Z Payments of $199.00 Pay the first payment now, the next payment in 30 days, and the final payment in 60 days. By that time, you will have all of your money back!

My 100% Personal, PHENOMENAL Guarantee…

If you are not completely thrilled with the investment of this package, simply return it to us and will give you a complete, 100% refund. No questions asked. It’s that simple. But I would be surprised if you did that. If you are like most people, you will be super impressed and ready to dig into the materials.

Just solving one nagging problem in your business is worth the entire investment of this program. And it will serve you for the rest of your life!

Sincerely,

Howard Partridge

President

Phenomenal Products, Inc.

P.S.

Only about 3% of all independently owned small businesses are systematized. Now you have the opportunity to get your business organized and get rid of the stress from the chaos, and make your company more valuable.